Download Message History

The ReachUC Mobility app allows you to download your message history for all numbers or for a specific number connected to your ReachUC user. You may download up to 6 months.

Downloading All Messages

To download all direct chat messages and SMS messages sent and received by all your numbers, follow the instructions below.

1. Open your ReachUC Mobility app and open the PBX pane.
2. Go to the PBX Account tab. 
3. Scroll down to the Downloads section and click on Message History.
   
   
4. For security, it will then prompt you to authenticate with your ReachUC account password.
   
   
5. Once authentication has been completed it will prompt you for an email address where the download link will be sent. It will initially show the email address configured in your PBX account. You may opt to change this to a different email destination.
   
   
6. This will then submit the download request to the ReachUC server for processing and when the request is successful, a message will be shown on screen.
   
   
7. Expect an email that contains the download link to a file containing your message history.

Note: Download the file immediately as the download link will expire in a few days.

Downloading Messages of a Phone Number

If you own several phone numbers that you connected to your ReachUC account but you want to download your sent and received SMS messages for a specific phone number then follow the instructions below.

1. Open your ReachUC Mobility app and open the PBX pane.
2. Go to the PBX Account tab. 
3. Scroll down to the Downloads section and click on SMS Numbers.
   
   
4. Click on the phone number whose messages you want to download. 
5. Choose Download Message History from the menu that will pop up at the bottom.
   
   
6. For security, it will then prompt you to authenticate with your ReachUC account password.
   
7. Once authentication has been completed it will prompt you for an email address where the download link will be sent. It will initially show the email address configured in your PBX account. You may opt to change this to a different email destination
   
8. This will then submit the download request to the ReachUC server for processing and when the request is successful, a message will be shown on screen.
   
9. Expect an email that contains the download link to a file containing your message history.

Note: Download the file immediately as the download link will expire in a few days.